Frequently asked questions

We ship from Spain to Europe and almost all countries worldwide. Currently we are unable to ship to India. Please feel welcome to email [email protected] if you would like to check your shipping destination with us, before you place your Order.

All product prices on MarkBajerski Store are in GREAT BRITISH POUNDS (GBP). Once you enter your payment details using your bank credit or debit card, your banking provider will automatically convert the cost to the equivalent amount in your own currency.  The converted GBP amount to your local currency is what you will see deducted from your bank card/account. MarkBajerski does not collect any additional fees or charges other than the cost of your purchase (or shipping, where applicable – see our shipping rates for more information). Any FX transaction fees or charges are applied by your banking provider and are beyond the control of MarkBajerski.com.

Before you place an order, you may wish to check the Foreign Exchange rate (GBP to Your Local Currency) via Google (or use any search engine) to check for the approximate daily FX rate. Please note, however, that FX rates do of course fluctuate daily and are beyond the control of markbajerski.com.

MarkBajerski Store offers two options of secure payment for your Orders at the checkout area.  You have the option to complete your payment with your Bank credit OR debit card via Stripe, or via PayPal.

After you have placed your order at markbajerski.com, you will receive an email with your order number and confirmation of your payment. (Please check your spam/junk folder in case the email is misdirected there).

We aim to provide a highly personalized service in order that you can truly appreciate and experience the uniqueness and energy of the item/s you have purchased. Before shipment, your purchases are quality checked and wrapped carefully. We aim to dispatch your order within 24 hours of placing your order or within 2 working days.    

Please Note: During exceptionally busy times, it may take longer than 2 business days for us to fulfil your order and we will keep you updated should there be any issues or possible delays with your Order.

We fully appreciate that, at times, you may need to make an amendment or change to your recently placed order.  If you need assistance, please email [email protected] as promptly as possible. Please provide your Order number and state clearly how you need us to assist you. Though a small team, we do our very best to accommodate changes to orders PRIOR to the products being despatched.

We are here to help and, even in the case where an order has already been shipped, we will be happy to review the best options with you.

Mark Bajerski’s Pure Energy Healing Academy is based in Spain. Currently, at markbajerski.com there are 2 shipping options available.  The delivery schedule of your shipment will vary depending on the shipment option that you choose.

A) Standard Shipping –Registered Mail:
Our standard shipping service is free of charge (no extra shipping cost at time of checkout). This shipment option is automatically applied on orders up to the value of £120.00gbp and sent via Correos Spain as a registered item. The guideline for delivery of orders with this shipping option is to allow for 4 working days for delivery of parcels within Spain; 5-10 working days within Europe; and Internationally up to 28 working days (excluding any possible delay at custom checks).

B) Express Shipping – DHL Courier Service (Highly recommended for fastest
delivery):
For a faster delivery service, you may wish to consider the DHL Courier Service option. This is available to select as a shipping option of your preference, at time of checkout. The guideline for delivery of shipments from Spain within Europe and globally is to allow for between 2 and 7working days. This does not include any possible delays due to custom checks. This shipment option is available at a rate of
£10.00gbp (for a package of up to 0.5kg).

Please Note: A complimentary/free of charge ‘DHL Express shipping’ will be automatically applied on any orders valued at £120.00gbp and above.  Please be aware of any customs charges that may be applied to your shipment that is beyond the control of markbajerski.com.

As soon as your order has been despatched by either Correos Spain or DHL Courier Service, you will be notified by email with the tracking information and link to the appropriate website.

If you have not received a tracking notification email, please advise us at [email protected]. We will confirm if your order has been despatched and provide you with tracking information if this is the case.

All orders shipped from markbajerski.com require a signature at the shipping address, to release your parcel.  If no one is available to receive the package at time of delivery, a notification slip will be put through your letterbox to inform you and the steps to follow to arrange for a further delivery or collection at a designated office.

If you have entered an incorrect address when placing your order or if delivery attempts cannot be completed, the parcel will be sent back to Mark’s Academy.  If you have been informed that your parcel is being returned, please advise us at [email protected]. We will notify you as soon as the parcel has been received back at the Academy and you can choose to either have the shipment resent to you by standard or courier mail, or to request a refund. We are happy to resend your parcel once more at a cost to markbajerski.com by standard registered mail. Due to the delay that incurs with a returned item, however, many customers choose to purchase the DHL Courier Service delivery at £20.00gbp to receive their shipment sooner. 

Note: If you are unaware that your shipment has been marked ‘Return to Sender’, do not worry, we will contact you as soon as the parcel has been received back at the Academy.

Guidelines for delivery of orders are provided under our ‘Purchases & Delivery’ page on markbajerski.com (https://www.markbajerski.com/purchases-delivery/) If you have not received your order within the specified guideline, or if you have any concerns related to the delivery of your order, please contact us at [email protected]. In the case where you are experiencing a delay to the receipt of your order, we will open an investigation with the Postal Service provider on your behalf.

With many postal providers globally, it is often possible to track your shipment (using the tracking reference provided to you by email) on the postal service partner’s website in the country of destination. Alternatively, you may wish to drop in to a local post office with the tracking number as they may also be able to provide information on the whereabouts of your parcel.

Please be assured that we work closely with our postal service providers to ensure shipments reach their destinations. Thankfully we continue to have great success with the delivery of orders.

Please note that all products on Mark’s online store are priced in GBP (Great British Pound/Sterling). However we can accept payments made from bank debit/credit cards and PayPal accounts that are in your own local currency. If your local currency is not GBP, the amount that is charged to your bank account is the equivalent in your local currency converted from the total GBP cost of your order.
There is no discrepancy in the cost of the product/order; it is the same cost, deducted in your local/account currency.

Before placing an order, or further reassurance if you have recently placed an order, you may wish to check the Foreign Exchange rate of GBP to your local currency (eg USD, AUD, CAD, EUR etc) via Google (or use any search engine). Rates do fluctuate daily but the conversion should be pretty close to what you have been charged. (FX rates and any bank transaction fees that may be applied are beyond
the control of markbajerski.com).

Please email [email protected] if you have any concerns.

If you are purchasing one of Mark’s books (Signed Edition) as a gift for someone, please indicate the name of the recipient under ‘Order Notes’ when placing your order. Mark will be happy to send a personalised, signed message to your friend/loved one.

Mark Bajerski’s Store is currently online only.
However, if you live on the Costa del Sol or are visiting the area of Mijas Pueblo, Spain, then you can arrange to visit Mark’s new Flagship Store, opening soon! Strictly by appointment only, enjoy a unique and magical Personal Shopping Experience at Mark Bajerski’s new Holistic Crystals Flagship Store.
On your visit you will experience the powerful energy of Mark’s Crystal Collections, Healing Oils, Incense, Spiritual Clothing and so much more. You will discover the perfect crystals and spiritual tools to support you in this moment.
If you are interested in learning more about this service, please email [email protected] with your enquiry and one of our Customer Happiness Assistants will provide you will further information.